Web Privacy Policy
Privacy Policy – Roots Healing
Effective Date: August 24, 2025
Roots Healing Rehabilitation & Psychiatric Center (“Roots Healing,” “we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of all patients, visitors, and users of our website https://rootshealing.pk/. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with the laws of Pakistan, including healthcare confidentiality and data protection obligations.
- Information We Collect
We may collect the following types of information:
- Personal Information: Name, contact number, email address, age, gender, and other identifiers you voluntarily provide.
- Medical Information: Information related to your mental health, substance use disorder treatment, medical history, or therapy records when you are admitted or request services.
- Website Usage Data: Non-identifiable information such as IP address, browser type, device information, and pages visited for analytics and service improvement.
- How We Use Your Information
Your information may be used for the following purposes:
- To provide psychiatric, mental health, and rehabilitation services.
- To process appointments, admissions, or inquiries.
- To maintain accurate treatment and medical records.
- To improve our services, website functionality, and patient experience.
- To comply with legal, regulatory, or professional requirements in Pakistan.
- Confidentiality of Medical & Treatment Information
- All patient records and treatment information are strictly confidential under Pakistani medical ethics, confidentiality laws, and applicable international standards.
- Information about substance use disorder treatment will not be disclosed without your explicit written consent, except as required by law (e.g., court orders, threats to life/safety, or mandatory reporting such as child abuse).
- No information will be shared with third parties (including employers, family, or insurers) without your consent, unless legally permitted.
- Sharing of Information
We may share your information only in limited situations:
- With Your Consent – When you authorize us in writing.
- Medical Professionals – To provide emergency or continued medical care.
- Legal Requirements – If required by Pakistani law, courts, or regulatory authorities.
- Public Safety – To prevent a serious threat to your health, safety, or the safety of others.
- Service Providers – With trusted third parties providing IT, billing, or administrative services, bound by confidentiality agreements.
- Data Security
- We use appropriate administrative, technical, and physical safeguards to protect your personal and medical data.
- Electronic data is stored securely and accessible only to authorized staff.
- While we take all reasonable precautions, no method of online transmission is 100% secure.
- Your Rights
You have the right to:
- Request access to your personal or medical records.
- Request corrections if information is incomplete or inaccurate.
- Request that certain information not be disclosed to insurers if you are paying out-of-pocket.
- Withdraw consent for non-mandatory uses of your information.
- File a complaint if you believe your privacy rights have been violated.
- Cookies & Website Tracking
- Our website may use cookies or analytics tools to improve user experience.
- You can disable cookies in your browser, but some website features may not function properly.
- Changes to This Policy
Roots Healing reserves the right to update or modify this Privacy Policy. Updated versions will be posted on our website with the effective date.
- Contact Us
If you have questions about this Privacy Policy or your privacy rights, please contact us:
Roots Healing Rehabilitation & Psychiatric Center
512-Pak Block, Allama Iqbal Town, Lahore, Pakistan
📞 +92 331 4172012
📧 info@rootshealing.pk
🌐 https://rootshealing.pk/