Patient Privacy Policy
Patient Privacy Policy – Roots Healing
Effective Date: August 24, 2025
This notice describes how medical, psychiatric, and substance use treatment information about you may be used and disclosed, and how you can access this information. Please review it carefully.
- Our Legal and Ethical Duty
Roots Healing Rehabilitation & Psychiatric Center (“Roots Healing,” “we,” “our,” or “us”) is legally and ethically bound to protect the privacy of your medical and treatment information. We are committed to safeguarding your data in accordance with:
- Pakistani medical ethics and confidentiality obligations.
- Pakistan’s Mental Health Ordinance and applicable rules.
- The Prevention of Electronic Crimes Act (PECA) 2016 for electronic data protection.
- International confidentiality standards for psychiatric and rehabilitation care.
- How We May Use and Disclose Your Information
We may use or share your protected health information (PHI) in the following circumstances:
- For Treatment – To provide, coordinate, or manage your care with doctors, nurses, therapists, or other healthcare providers.
- For Payment – To bill you or your insurance for services provided.
- For Healthcare Operations – To improve our services, maintain records, and ensure quality care.
- Treatment Reminders – To remind you of appointments, medications, or follow-up sessions.
- Business Associates – With third-party service providers (e.g., billing, IT support), under confidentiality agreements.
- When Required by Law – To comply with Pakistani laws, court orders, or government regulations.
- Public Health & Safety – To prevent or report serious threats to your health, safety, or that of others.
- Emergencies – To ensure you receive urgent medical attention when needed.
- Special Situations
We may disclose your information in specific cases:
- Organ & Tissue Donation – If you have registered as a donor.
- Military or Law Enforcement – If disclosure is required by authorities under law.
- Workers’ Compensation – For work-related injury or illness claims.
- Research & Audits – Only to qualified professionals, and your identity will remain confidential.
- Child Abuse, Neglect, or Crime Reports – As required under Pakistani law.
- Substance Use Disorder & Psychiatric Treatment Records
If you are receiving treatment for substance use disorder or psychiatric conditions, your records are given extra protection:
- They will not be shared without your written consent, except in emergencies or as required by law.
- They will never be disclosed for employment, legal, or social purposes without your permission.
- Violations of confidentiality may be reported to appropriate authorities.
- Your Rights as a Patient
You have the right to:
- Access & Copies – Request to see or obtain copies of your medical records.
- Corrections – Request amendments if your records are inaccurate.
- Restrictions – Ask us not to share certain information with insurers or family members.
- Confidential Communications – Request that we contact you in a specific way (e.g., only by email or phone).
- Accounting of Disclosures – Ask for a list of disclosures made, other than for treatment, payment, or operations.
- Withdraw Consent – Revoke your authorization for information sharing at any time (except when already acted upon).
- Data Protection
- Patient files (paper and electronic) are stored securely.
- Access is limited to authorized staff.
- Electronic records are protected under PECA 2016 with safeguards against unauthorized access.
- Changes to This Policy
Roots Healing reserves the right to update this Patient Privacy Policy. Any changes will be posted in our facility and on our website.
- Complaints & Contact
If you believe your privacy rights have been violated, you may file a complaint without fear of retaliation.
Contact Person: Privacy Officer – Roots Healing
📞 +92 331 4172012
📧 info@rootshealing.pk
📍 512-Pak Block, Allama Iqbal Town, Lahore, Pakistan
🌐 https://rootshealing.pk/