512-Pak Block, Allama Iqbal Town, Lahore, Pakistan
info@rootshealing.pk
Book a Session
+923314172012
Book a Session
+923314172012

Web Privacy Policy

Privacy Policy – Roots Healing

Effective Date: August 24, 2025

Roots Healing Rehabilitation & Psychiatric Center (“Roots Healing,” “we,” “our,” or “us”) is committed to protecting the privacy and confidentiality of all patients, visitors, and users of our website https://rootshealing.pk/. This Privacy Policy explains how we collect, use, and safeguard your personal information in accordance with the laws of Pakistan, including healthcare confidentiality and data protection obligations.

  1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, contact number, email address, age, gender, and other identifiers you voluntarily provide.
  • Medical Information: Information related to your mental health, substance use disorder treatment, medical history, or therapy records when you are admitted or request services.
  • Website Usage Data: Non-identifiable information such as IP address, browser type, device information, and pages visited for analytics and service improvement.
  1. How We Use Your Information

Your information may be used for the following purposes:

  • To provide psychiatric, mental health, and rehabilitation services.
  • To process appointments, admissions, or inquiries.
  • To maintain accurate treatment and medical records.
  • To improve our services, website functionality, and patient experience.
  • To comply with legal, regulatory, or professional requirements in Pakistan.
  1. Confidentiality of Medical & Treatment Information
  • All patient records and treatment information are strictly confidential under Pakistani medical ethics, confidentiality laws, and applicable international standards.
  • Information about substance use disorder treatment will not be disclosed without your explicit written consent, except as required by law (e.g., court orders, threats to life/safety, or mandatory reporting such as child abuse).
  • No information will be shared with third parties (including employers, family, or insurers) without your consent, unless legally permitted.
  1. Sharing of Information

We may share your information only in limited situations:

  • With Your Consent – When you authorize us in writing.
  • Medical Professionals – To provide emergency or continued medical care.
  • Legal Requirements – If required by Pakistani law, courts, or regulatory authorities.
  • Public Safety – To prevent a serious threat to your health, safety, or the safety of others.
  • Service Providers – With trusted third parties providing IT, billing, or administrative services, bound by confidentiality agreements.
  1. Data Security
  • We use appropriate administrative, technical, and physical safeguards to protect your personal and medical data.
  • Electronic data is stored securely and accessible only to authorized staff.
  • While we take all reasonable precautions, no method of online transmission is 100% secure.
  1. Your Rights

You have the right to:

  • Request access to your personal or medical records.
  • Request corrections if information is incomplete or inaccurate.
  • Request that certain information not be disclosed to insurers if you are paying out-of-pocket.
  • Withdraw consent for non-mandatory uses of your information.
  • File a complaint if you believe your privacy rights have been violated.
  1. Cookies & Website Tracking
  • Our website may use cookies or analytics tools to improve user experience.
  • You can disable cookies in your browser, but some website features may not function properly.
  1. Changes to This Policy

Roots Healing reserves the right to update or modify this Privacy Policy. Updated versions will be posted on our website with the effective date.

  1. Contact Us

If you have questions about this Privacy Policy or your privacy rights, please contact us:

Roots Healing Rehabilitation & Psychiatric Center
512-Pak Block, Allama Iqbal Town, Lahore, Pakistan

📞 +92 331 4172012
📧 info@rootshealing.pk
🌐 https://rootshealing.pk/

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